At TundraGeek Creations, I want you to love your embroidered item as much as I loved making it! Because each piece is made to order, I handle returns and exchanges carefully to ensure fairness and clarity.

🛍️ Returns & Exchanges
– I gladly accept returns or exchanges for non-custom items within 14 days of delivery.
– Items must be unused, unwashed, and in their original condition.
– Buyers are responsible for return shipping costs.
– Once the item is received and inspected, an exchange will be processed.

🚫 Items That Can’t Be Returned
Because of the nature of these items, returns and exchanges are not accepted for:
– Custom or personalized orders
– Sale or clearance items
– Items showing signs of wear, damage, or alteration

🧵 Quality & Craftsmanship
Each item is handmade and may have small variations that make it unique. I carefully inspect all embroidery before shipping, but if something arrives damaged or incorrect, please contact me within 7 days of delivery so I can make it right.

💌 How to Start a Return
1. Contact me through email with your order number and reason for return.
2. I’ll provide the return shipping address and next steps.
3. Ship the item back within 14 days of delivery in its original packaging.

📦 Lost or Damaged Packages
Once shipped, TundraGeek Creations isn’t responsible for delays, loss, or damage caused by postal carriers. I recommend selecting tracked shipping whenever available.

❤️ My Promise
Customer satisfaction means everything to me. If you have any issue with your order, please reach out — I’m happy to work with you to find a solution.